In a link-bait piece at Wired.com Ron Adner excels at taking a non-issue and some vague “anectotal evidence” from a NYT article to paint a bleak picture of Apple’s “walled garden” and it’s “broken promises”.
Let’s dive in.
Apple’s announcement of a dividend and stock buyback was a welcomed boon to already well rewarded shareholders. Yet to be addressed, however, is a critical issue that affects even more vital stakeholders — its customers and developers. The rising chorus of complaints about fraud perpetrated through the App Store is a major risk for Apple’s golden status.
Right there it is! Apple is DOOMED! Why? Because there’s a “rising chorus of complaints”. Boom!
Mr. Adner embedds a link to said NYT article and quotes:
The complaints come from consumers … who say that their accounts have been hijacked or that some apps are falsely advertised. And they come from creators of apps, who say they are having to deal with fraudulent purchases that drain their time and resources. Software makers also complain that competition in the App Store has become so brutal that many companies resort to artificially inflating their popularity rankings to grab attention.
Damn. Accounts hijacked. I’m sure that has nothing to do with stupid users who use “12345” as their login credentials. Nope.
The original article in the NYT goes on:
The scale of the problem is difficult to gauge without Apple’s cooperation, though there is widespread anecdotal evidence, even on Apple’s own site. On one Apple support forum, a thread titled “iTunes store account hacked,” there are some 1,370 replies, starting in November 2010 and extending to Thursday. Last week, more than 100 people on Twitter who said they were iTunes users complained about stolen funds.
There are 600.000+ apps in the App Store, and 200.000.000+ iTunes accounts. But wait! “Anectotal evidence” and about 1.000 people, not counting multiple replies in the forums on Apple’s support pages, point towards a “rising chorus of complaints” – sounds like a massive problem.
Yeah well, simply math will tell you that’s about 0,0005%, and I’m willing to bet that all of them had passwords like “12345”, or “password”.
Anyhow, Mr. Adner goes on and on, without delivering any factual evidence that this is indeed a problem of the dimensions he wants us to believe. I’m surprised Wired put up that piece of obvious link-bait. I really am.
You can read the whole thing at the link above, if you must. Here’s the gist:
– Reality distortion field by Steve Jobs
– working conditions in China
– Trust lost of the loyal subjects (aka fanboys)
All easily dismissed by the actual actions Apple has taken, but yeah…let’s get those all important clicks.